WHY CHOOSE HEALTHY EVIDENCE CO?
We're incredibly proud to be a wholly Australian Owned & Operated family enterprise, situated in the bustling heart of Sydney. With over three decades of collective experience in the corporate landscape, your satisfaction is our ultimate goal.
Our philosophy is straightforward: We aim to offer you an unparalleled shopping experience coupled with a top-notch product, in the hopes that you'll spread the word to your loved ones. Whether it's issue resolution, refunds, replacements, or ongoing enhancements, we're committed to your happiness. Your joy is our steadfast promise.
Shipment rates and Delivery Estimates
We aim to deliver your order promptly; however, delivery times are estimates starting from the shipment date, not the order date, and may vary due to unforeseen circumstances. Please see the approximate delivery times for standard shipping to different regions:
VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days
Please note that these times are estimates and not guarantees. Your tracking ID will provide an accurate ETA once your order is dispatched. Standard Shipping is free for most metro and regional postcodes, but some areas may incur a delivery surcharge. You can check free shipping eligibility on the product pages and the cart page.
Partial deliveries are very common at the moment with the extreme high demand being placed on all Australian courier companies. There is no cause for alarm if you receive a delivery that does not contain all of your items.
With this in mind, we kindly ask that customers do not contact healthy evidence co support about partial deliveries until their estimated delivery window has been exceeded from the day of the dispatch notification.
Return Policy
Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds (not applicable)
Refunds not applicable if product is purchased with discount or sale.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@healthyevidenceco.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us support@healthyevidenceco.com.au immediately so that we can evaluate the issue and provide assistance.