Welcome to Healthy Evidence Co | Australia's Largest Health & Home Fitness Store Learn more

New collections added! Learn more

60 Day Hassle Free Returns Learn more

Use the code STRONG2025 Build Strength & Save – 20% Off Selected Items!

OVERVIEW
This website is operated by Healthy Evidence Co. Throughout the site, the terms “we”, “us” and “our” refer to Healthy Evidence Co offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. Discount codes apply once only, and can not be stacked with other discounts.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Healthy Evidence Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Healthy Evidence Co and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@healthyevidenceco.com.au

FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email.

FAQs

Why Choose Healthy Evidence Co?

Fast Dispatch With Tracking ID

FREE DELIVERY - To Metro & Regional Areas

Shipping Protection Promise

Trusted By Over 25,000+ Aussies

Australian Customer Support

Australian Warranty

Price Match Guarantee

Complete Secure Payments via Credit / Debit card or PayPal and ZIP

What is the estimated delivery timeframe?

VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.

Plus, live tracking & parcel insurance with every order!

Times given serve as an estimate only and are approximate figures from time of dispatch.

Please note: Most orders are shipped from our Melbourne warehouses the following business day. During times of peak demand such as end of financial year, Black Friday, Cyber Monday, and the Christmas period this may increase to a 48 hour dispatch time. 

I have not received an email confirmation. Where can I find my tracking number?

Order confirmations and tracking ID's are sent automatically via email, so if you have not received your tracking ID, please double check your junk or spam email folder first before contacting Healthy Evidence Co support.

I have only received part of my order. Where is the rest?

Partial deliveries are very common at the moment with the extreme high demand being placed on all Australian courier companies. There is no cause for alarm if you receive a delivery that does not contain all of your items. 

With this in mind, we kindly ask that customers do not contact Healthy Evidence Co support about partial deliveries until their estimated delivery window has been exceeded from the day of the dispatch notification: 

VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.

Reasons why you may receive a partial delivery: 

1. We have shipped your items with a single courier, but some items have fallen behind in transit.

2. We have shipped your items from different warehouses. 

3. We have shipped your items with multiple couriers due to the couriers package weight and size limitations for your postcode. 

Usually the remaining items will catch up within a few days. Please keep an eye on your assigned tracking numbers for a further update when out for delivery. 

If your estimated delivery window has been exceeded, please reach out to our customer support team: support@healthyevidenceco.com.au and include your name, order number, and description / tracking information of what item is missing. 

We thank you for your continued support, patience and understanding during our busiest time of the year. 

What is the shipping protection promise?

We provide an additional layer of security on top of what a courier provides, so when you shop online with Healthy Evidence Co, you can shop in confidence!

In the unfortunate and rare event that your order does not get delivered, or if your order is damaged on arrival, we will replace or refund your order. Guaranteed.

We automatically cover you for:
Parcel damaged in transit ✔️ 
Parcel lost in transit ✔️ 

Healthy Evidence Co Info

So, what makes Healthy Evidence Co different?

Healthy Evidence Co is an Australian-owned and operated online retailer that has been trusted by over 25,000+ Aussies and counting.

We offer free delivery to most Aussie postcodes and are dedicated to providing an exceptional shopping experience.

Our wide selection of high-quality furniture, decor, and home accessories are designed to help you make your house a healthy home. If you have any questions or need help finding what you're looking for, our friendly support team is always available to assist you.

Contact us via live chat or at support@healthyevidenceco.com.au

Why choose Healthy Evidence Co?

Fast Dispatch With Tracking ID

FREE DELIVERY - To Metro & Regional Areas

Shipping Protection Promise

Trusted By Over 25,000+ Aussies

Australian Customer Support

Australian Warranty

Price Match Guarantee

Complete Secure Payments via Credit / Debit card or PayPal

Plus, A Range of Interest-Free Options:
Zip, PayPal Pay in 4

Are you an Australian owned company?

Yes! We are proudly founded, and based in Australia.

We operate under our Australian Business Number

Where are you located?

Our head office and main fulfilment warehouse is located in Melbourne, Victoria, Australia.

You can write to us at:

support@healthyevidenceco.com.au

Healthy Evidence Co.
Melbourne, VIC, 3008

(No Showroom)

Which postcodes are eligible for free delivery?

We have partnered with Australia's top courier services to be able to offer FAST and FREE delivery, to 99% of postcodes in Australia. Tracked and insured for peace of mind. 

We invite you to use the "FREE SHIPPING CHECKER" tool located on the product, and cart pages.

Orders & Payment

Is the product cost inclusive of GST?

Yes. All product costs have GST included.

Do you accept buy now / pay later, or interest-free?

We offer the BIGGEST range of buy now, pay later options.
(Always 100% interest-free)
You can choose from:
Afterpay
Zip
PayPal Pay in 4

Our buy now, pay later options can be selected on the final screen of the checkout process.

What payment methods do you accept?

Healthy Evidence Co accept PayPal, Credit / Debit Cards, Apple Pay, Afterpay, Zip.

We also welcome manual payments via bank transfer, however if paying by this option we must wait for the payment to clear before we can dispatch your order.

To pay via bank transfer, please contact one of our customer care representatives to create your manual order.

How long does it take to process my order?

Healthy Evidence Co process and verify all orders usually by the next business day after placing your order, however we will only dispatch your items when the full payment has cleared.

(Please note: PayPal eCheque payments are not instant, as they function the same as paper bank cheques)

We ship out all items the following business day following cleared payment.

What is Priority Processing?

Healthy Evidence Co offers Priority Processing, an expedited service that fast-tracks your order through the processing and verification queue. When you select Priority Processing at checkout, your order is given top priority, ensuring it gets processed, verified, and sent to the warehouse much faster than regular orders. 

Not only does your order benefit from an accelerated journey through the processing and verification queue, but it also comes with an additional advantage—priority access to available stock. This means that your selected items are not only fast-tracked through the initial stages of processing but also given preferential treatment when it comes to available inventory.

As a result, you not only enjoy the efficiency of a quicker processing and verification process but also the assurance of priority access to stock, ensuring that your desired gym equipment are secured promptly.

It's important to note that while Priority Processing expedites the initial stages of your order, our standard shipping estimates still apply.

Will I receive order updates?

Absolutely! You will be notified via email throughout each stage of the ordering process from initial confirmation, to shipping notification and parcel tracking. 

Order confirmations and tracking ID's are sent automatically, so if you have not received your tracking ID, please double check your junk or spam email folder first before contacting Healthy Evidence Co support.

Do you price match?

Absolutely! We make it our mission to offer the best value for money on new gym equipment in Australia. If you happen to find a cheaper advertised price on an identical item, please let us know!
New for 2024: We now honour price matches up to 24 hours after your order is placed!

HOW DO I REQUEST A PRICE MATCH WITH HEALTHY EVIDENCE CO? 

Simply present proof of the competitor’s advertised price to support@healthyevidenceco.com.au which includes their shipping cost for the identical product, and provide your postcode in the subject line. 

Our team will then verify the request by checking the competitors product is identical, available for immediate sale, and check shipping rates. Once verified, we will create a custom order for you. If you have already ordered, we will refund you the difference.

The price match is only valid prior to purchase, until 24 hours after your purchase. 

ARE THERE ANY EXCLUSIONS?

Offers not available to the general public including but not limited to trade pricing, bulk purchases, special events, club or membership offers, offers that include cash back, clearance, factory seconds, ex display, or refurbished products, products sold by third party sellers on a marketplace type platform, auction or classified listings, product prices which greatly vary from the manufacturers RRP, error fares or prices, overseas suppliers.

Delivery

What is the estimated delivery timeframe?

VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.

Plus, live tracking & parcel insurance with every order!

Times given serve as an estimate only and are approximate figures from time of dispatch.

Please note: Most orders are shipped from our Melbourne warehouses the following business day. During times of peak demand such as end of financial year, Black Friday, Cyber Monday, and the Christmas period this may increase to a 48 hour dispatch time. 

Which postcodes are not covered?

We cover the vast majority of Australia however there are certain remote postcodes that we are unable to access via our courier network: 

ALL ITEMS
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

BULKY ITEMS
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799

Where can I find my tracking number?

Our system will email you the tracking information automatically once your order has been dispatched. 

What if I will not be home for delivery?

Most of our courier partners will leave your item in a safe place by default unless you specifically ask us not to.

I live in an apartment, will the courier deliver to my level?

Deliveries will be made to your front door. Deliveries to apartments and flats will be made to the ground floor entrance only. 

Can I come to your warehouse to pay and pick up my item?

Unfortunately we do not offer this service as we are an online retailer only. Payment can be made securely when you proceed to checkout on our website via card, or with one of our payment partners: PayPal, Afterpay or Zip Pay.

All of our orders are shipped directly from our various Australian warehouses via tracked and insured courier service. Our business model focuses on factory direct products, delivered direct to your home. Therefore we have no physical showroom with pick up facilities.

We only partner with Australia’s top couriers and will ship via the courier with the fastest delivery estimate to your postcode.

What does the shipping protection promise cover?

We provide an additional layer of security on top of what a courier provides, so when you shop online with Healthy Evidence Co, you can shop in confidence!

In the unfortunate and rare event that your order does not get delivered, or if your order is damaged on arrival, we will replace or refund your order. Guaranteed.

You are covered for:
Parcel damaged in transit ✔️ 
Parcel lost in transit ✔️ 

Other

Do you offer a warranty?

You can shop in confidence knowing all home gym products are covered by a 12-month warranty, and all electronic products come with a 3-month warranty.

The warranty does not apply due to damages due to misuse, incorrect assembly, or lack of due care.

How do I make a warranty claim?

ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included on the initial claim email:
Order Number
Manual with missing parts indicated (if applicable)
Images/Video clearly showing fault (if applicable)
Images/Video clearly showing goods in original packaging (if applicable)

Faulty or Damaged in Transit Products:
- Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity).
- Provide a detailed description of the fault. 
- We will assess each situation on a case by case basis.

We will advise on whether we will send replacement parts, offer a full or partial refund or replace the product.

Please do not return the product to us unless instructed to do so. If we need
the product returned, we will provide a return label. Any postage costs incurred by the customer for return postage will not be refunded if a return label has been provided by us. 

I have changed my mind, how do I return my item?

We will happily accept a change of mind return within 7 days after the item is delivered to you.

Products returned must be in as new condition, and be packaged back in the original packaging and must be unused, undamaged, and must not have been assembled. 

Customers will be responsible for the actual shipping costs associated with the initial delivery, and the return. Once our team have inspected the return, we will issue a store credit voucher to your email address. The store credit will be less the total postage costs associated with the order, and will remain valid for one year from the date of issue. 


Our warehouses do not have public access, so returns must be done so via courier. We will not accept returns delivered in person to our offices, or warehouses.

How to start the change of mind returns process

Please send an email to support@healthyevidenceco.com.au with your full name, order number, and attach pictures and/or a video showing the condition of the product received and an explanation of why you would like to return product and if the item is eligible for return.

For any change of mind return, the product must be unused, undamaged, unassembled, in its original packaging and in an “As-New” condition.  

Once a change of mind return has been accepted by the Healthy Evidence Co Support Team, we will email you full instructions. 

All items that are returned to us due to incorrect or incomplete delivery information will be treated as a change of mind return including items returned to sender due to being unclaimed.

If you wish to cancel once the package has been accepted by the courier for delivery then we will be unable to assist as it will already be on its way to you.

Change of mind cancellations and refunds are subject only to approval by the Healthy Evidence Co customer support team and are not definite until you hear back from us. As such, please do not return the product to us without our prior consultation. 

I’ve only received half of my order - Where is the rest?

Partial deliveries are very common at the moment with the extreme high demand being placed on all Australian courier companies. There is no cause for alarm if you receive a delivery that does not contain all of your items. 

With this in mind, we kindly ask that customers do not contact Healthy Evidence Co support about partial deliveries until their estimated delivery window has been exceeded from the day of the dispatch notification: 

VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.

Reasons why you may receive a partial delivery: 

1. We have shipped your items with a single courier, but some items have fallen behind in transit.

2. We have shipped your items from different warehouses. 

3. We have shipped your items with multiple couriers due to the couriers package weight and size limitations for your postcode. 

Usually the remaining items will catch up within a few days. Please keep an eye on your assigned tracking numbers for a further update when out for delivery. 

If your estimated delivery window has been exceeded, please reach out to our customer support team: support@Healthyevidenceco.com.au and include your name, order number, and description / tracking information of what item is missing. 

We thank you for your continued support, patience and understanding during our busiest time of the year. 

I think I have a part missing?

Please double check that you have searched through the packaging very thoroughly as the small components might become loose during transit.

If there is a part missing, please contact us immediately so that we can offer our assistance.

If available, circle the missing part on your instruction manual and send us a picture so we know exactly what to send to you.

Where can I find Healthy Evidence Co on Social Media?

Facebook: Healthy Evidence Co

Instagram: Healthyevidenceco

Still have a question?

If your question remains unanswered, please reach out to us by sending an email, connecting via our live chat or contacting us through our social media channels. We will get back to you as soon as possible.

Our support hours are Monday to Friday, 09:00 AM to 05:00 PM AEST.

Contact form